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~ The perfect artisanal blend of emergency preparedness, PIO and snark.

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Category Archives: Communication

Happy National Public Health Week

07 Tuesday Apr 2015

Posted by Katie in Communication

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marketing, national public health week, public health

In honor of National Public Health Week, I thought I would highlight some public health campaigns.

I love me a good public health campaign.

Like reeeeeeaaaaallllly love.

Nothing gets me more fist pumped up than a clever, thought provoking, eye opening public health campaign. Except maybe a new crochet pattern. Oh! I love new crochet patterns!!!!!! -Look at all those exclamation points. That’s how much I love new crochet patterns. I love awesome public health campaigns this much !!!!!!!!!!!!!!!

Unfortunately, not all public health campaigns are clever, thought provoking or relevant. Some are poorly designed, strange and downright offensive. At least to my biased eye.

So, without much more humoristic lead in (actually it’s not that humoristic. Sorry about that) here is Katie’s review of some public health campaigns (mostly ads but some full campaigns as well).

The Good, the Bad and the WTF?

The Good.

earn_your_stripes_poster

2013-2014 Pennsylvania Flu Campaign.

The Good!

This public health campaign from Pennsylvania is excellent. The slogan “Earn Your Stripe!” is followed by a tag line of: myth dispelled, truths dispensed.

What I love about it:

It has a diverse cast of healthcare and administration workers. The audience can easily put themselves in place of one of the characters and see themselves getting a flu shot.

The stripe is the Band-Aid but it conveys a sense of importance and civic duty. What do you think about when you see that slogan with the 5 stars above it? MILITARY! So, by getting the flu shot, you are doing your civic duty for the American people. You too can be a 5 star general with your Band-Aid!

The tag line is great:

myths dispelled, truths dispensed

We all know the myths: the flu shot will give you the flu, the flu shot will make you sick, the flu shot is the government’s way of controlling you, the flu is no big deal.

This campaign wants to give you a flu shot AND the truth! I love it.

What I don’t really like about it but whatever:

The cast is all healthcare centric. Yes, it’s diverse but it’s obviously set in a hospital with hospital workers getting their shots. It sorta limits the audience. It’s totally possible that this was designed for a campaign targeting healthcare workers. I’ve seen campaigns like that before. Also, earn your stripes has been used by Kellogs to promote Tony the Tiger and Frosted Flakes (sugary cereal).

The Bad

obesity campaign

Children’s Healthcare of Atlanta. This campaign is no longer in use.

What I hate about it:

The poster doesn’t make you think about how you are contributing to childhood obesity, it’s judging you. It’s saying, “you are a terrible parent for making your child fat and they will be doomed to a life of fatness and death!” To the child it is saying, “you are a fat kid and you will be a fat adult. There is no hope for you.” It’s a basic fear and shame tactic that makes me sad.

bad 3

This campaign is no longer being used.

What I sort of like about it:

The kids are unhappy. It’s like they are demanding change. “Hey, parent, I’m not too happy with this situation, let’s do something about it.” I can dig the read warning labels and the overall font style minus the overall message.

Children’s Healthcare of Atlanta came to their senses and came out with a new public health campaign that is a lot more actionable. See here: http://www.strong4life.com/pages/LearnAssess/BreakingBadHabits/BreakingBadHabits.aspx

The Good

DrowningInSugar copy

Rethink Your Drink campaign from Santa Clara County.

On a similar note, here is another campaign targeting childhood obesity. Notice the difference?

What I like about it:

Instead of shaming the child and parent, the campaign focuses on facts: sugary drinks contribute to obesity and diabetes, by reducing or eliminating them, you are protecting your child. Good parent! The kid is just as unhappy as the other kids and look at that all those sugary drinks behind her! Save her!!!!!!! Give her water!!!!!!

The ad also has a call to action. Give them water, not sugary drinks.

The Bad

bad ph campaign

Oh look! Another judgment advertisement.

What I hate about it:

As if women did not stress about their looks enough, this photo pokes fun at the lovehandles. Also notice the website, choosetolivebetter.com. By using the word choose, the agency is blaming every woman with a waistline over 32 inches. It’s your fault ladies! Yes, sometimes it is because of excessive eating but sometimes it’s just genetics. Then there is all the science behind the roles poverty, neighborhood design, pollution and schools have in obesity. Let’s just ignore that and focus on shame.

What I love about it:

Nothing!

The WTF? 

bad campaign

This advertisement from France is both awesome and disturbing at the same time.

The kneeling position of the kid shows subservience. The child’s eyes are trusting yet worried.

The hand on the head shows dominance.

The older man, younger boy theme screams that tobacco companies are pedophiles who prey on the weaknesses of the young, exploiting them and forever holding dominance over them.

Which is pretty much the truth but in a very uncomfortable way. Which is why I love it and hate it.

The Good

good campagin

Why I like it:

It’s simple, it’s visual, it’s social and a little viral.

Check this little guy out. This sticker is part of a campaign from the Association of Schools and Programs of Public Health. It’s a little bit of gorilla guerilla marketing. Public health graduate students put these stickers on things that represent public health. For example, placing the sticker on a water fountain because clean drinking water is just a little important (John Snow anyone?).

Plus, it lends itself to this meme.

this-is-public-health-no-this-is-patrick

The Good

unexpected ph

City of Chicago’s Unexpected Campaign.

Whoa! What?

A pregnant boy?

Does it make you squemish? Does it make you want to turn away? Does it make you think about teen pregnancy? Good! This is brilliantly done! This particular ad targets teens (especially teen boys) to use protection or wait. I wish it also addressed birth control but it’s a start.

I love that he looks a little ashamed and depressed. You can almost hear sad trumpets playing in the background. Waahhhhh  Waaaah  Waaaaaah

And now….. For the Awesome!!!!

best ph campagin

Zombie preparedness was the accidental marketing campaign of CDC’s Office of Preparedness and Response Director, Dr. Khan. It started as a blog that pointed out if you can prepare for Zombies, you can prepare for anything.

What I love about it:

It’s relevant on so many levels. It’s the perfect mix of opportunities.

With the popularity of AMC’s The Walking Dead, pop culture embracing zombies and the perfect platform to go viral, we are talking about a perfect storm.

Dr. Khan’s blog wasn’t meant to launch a new marketing program, but it did. That’s the beauty of it. It was accidental, organic and relevant. Since then, it has evolved into a full preparedness campaign complete with social media and a novella. What’s novella? A graphic short novel that targets young readers. It harkens back to the origins of The Walking Dead: a comic still in production.

Bonus

You thought I was done, but I’m not. How could I write about public health campaigns and not include one of the best ones ever! That’s right folks. I’m talking about Riester Robb’s most excellent, award winning, gross out tobacco campaign. Unfortunately, I don’t have a link for this awesome campaign (it’s too old) but many of you in Arizona can still quote this tag line.

biz_AntiSmoke_100912~0

Tobacco, tumor causing, teeth staining, smelly, puking habit. (a little tear comes to my eye when I think about it).

Take away:

Marketing public health doesn’t have to be shocking, shameful or blaming. It does need to be clever, thought provoking and relevant. The target market segment should walk away with either awareness or a call to action, not shame and helplessness. There is plenty of marketing science to back me up here. Shaming never works, it drives your audience away, reduces self-esteem and isolates government. Instead of being a partner for change, we become the large figure wagging a condescending finger. “Shame on you!”

Don’t jump forward on a campaign just because it is shocking and you want to shake up your community. Do research your target market, find their motivators and position your product (campaign, ad, whatever) where they will receive it. Build relationships early and become the trusted brand.

Above all, be relevant, step down from the podium and put away your wagging finger.

If all else fails, try a little humor.

should be a campgaing

Actually a T-shirt from Woot.

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What do you love?

14 Monday Jan 2013

Posted by Katie in Communication, Uncategorized

≈ 1 Comment

Tags

Hiking, PIO, Public Information

This weekend I spent some time doing some serious thinking. Deep thinking. Like Deeeeeeeep thinking.

Yes, this is deeeeeeeep thoughts with Katie Handey.

You know what’s a good idea to keep on your porch in the summer time? To keep mosquitoes away from you and your guests? A big bag of blood.

OK, ignoring the big bag of blood, let’s get back to the topic on hand. There was a question that was asked of me on Friday afternoon. “What do you like about being a PIO?” Like? How about LOVE!

So, with this question in my mind (What do you like about being a PIO), I set out for a hike to clear my mind and think about life changes and the answer to the question.

Incredible view from the top of Buckskin Mountain

Incredible view from the top of Buckskin Mountain

For those of you who don’t know, PIO stands for Public Information Officer. We are the spokespersons for our agencies, the stream of information to the media during an emergency and the clearinghouse of knowledge for the general public. Being a PIO, at least a good PIO, means taking facts or raw data, molding them around and presenting to your audience in a way that they can understand. If I say, “my agency has a 33% vaccination rate amongst school aged children,” do you even know what that means? But, if I say, “1/3 of all kids have been vaccinated by us, helping to stop the spread of (insert disease),” you have a better picture of what I am trying to say. I LOVE THAT! I love taking information that is confusing, or statically heavy and molding it in such a way that the audience can understand it and make a healthy choice because of it.

“Washing your hands can prevent the spread of flu.” OR

“You touch your face about 800 times during the day. Think about where you hands have been. Wash them often with soapy hot water.”

Which statement affected you more? They are both saying the same thing: hand washing is important and helps to prevent the spread of diseases. But, only one of those statements makes you really think about where your hands have been and gives specific action to take.

“Winter Storm Warning: Be Prepared.” OR

“It hasn’t been this cold in over 10 years. Visit (insert website) to learn how to be prepared.”

OK, so there isn’t much direct information in the second statement but at least there is action and a clear message that it’s going to be really cold. The website should have plenty of information available on how to prepare for the winter storm. The messages are clear and concise. The training I’ve taken through Center for Disease Control and Prevention (CDC) has been incredible in message crafting.

Equally invaluable, a presentation by David Ropeik, Consultant in Risk Communication, opened my eyes and inspired me to be a better PIO by learning about the risk perception gap and how people measure risk. It’s too much detail to go into on this blog but if you have the chance, watch this video:  http://bigthink.com/users/davidropeik  In fact, I think I will watch it again. Right now…

I love the solitude of the mountain. Even with my 7yr old sun throwing rocks.

I love the solitude of the mountain. Even with my 7yr old sun throwing rocks.

K, I’m back. So, I feel as though I’m staring down Robert Frost’s wood once again. Making a decision on which path to take. The one well worn and trampled or the one less frequently traveled. And, the point of Frost’s poem is not to always take the road less traveled but to take the road that appeals to you the most. To make a choice that is right for you at that particular moment in time.

I feel like this is important and ties in with why I love being a PIO. It’s as though I see two career paths in the forest. One is well worn by others, there are set standards and guidelines of conduct and little creativity. The other is bumpy and exciting and sometimes a little dangerous with loads of creativity.

Which way?

Which way?

And before I make the choice of which path to go down, I needed to reflect on why I love being a PIO. Indulge me in a little more poetry… If I may, rewrite a poem by Emily Dickinson and not upset the literary gods…

If I can help one family in preparing,

I shall not live in vain;

If I can show one agency

How to be emergency trained

Or help one mother

To get her flu shot again,

I shall not live in vain.

I feel like I need to make the proper prostration to the literary giants now.

Back to point!

My path is the one that I love. The rocky, exciting, twisted path of a PIO. One lined with reporters and cameras and the worried public in an emergency. And I will carry my talking points and my books on the theories of risk perception gap. And I will be happy because I’m doing what I love.

It's the appeal of the unknown, right over that hill.

It’s the appeal of the unknown, right over that hill.

The next time you are staring down Robert Frost’s wood, take a few moments to reflect on what it is you love doing. Remember, it’s not the road less traveled that is so important, it’s taking the road that is pulling at your heart the strongest.

 

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Communication Control

23 Friday Mar 2012

Posted by Katie in Communication

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It’s a bit ironic when someone tells me I need to communicate more. I’m a communicator by trade! lol. Seriously, do we need me talking more? Even I get tired of talking.

It was recently brought to my attention that even though I’m a communicator, I sometimes forget to communicate with people who are close to me. All day long I gather information. Information on work, influenza, community needs, pageants, info for my Bachelor’s degree, how my children are faring in society, and so much more that it’s not even worth thinking about because I won’t stop thinking. Honestly, a few years ago I would have said that I’m the most mellow person ever but lately I’m so Type A that I worry about my health. Wow, I’ve gotten off subject (I do that a lot).

So I gather information. This action makes me feel empowered; I know more about myself and my community. And honestly, gathering information gives me a sense of control about my world. Sometimes I don’t realize that other people, especially those in my immediate circle, need information as well in order to have that same sense of control. It’s a basic concept that I learned many years ago, when I first started studying Crisis and Emergency Risk Communication. When people are put into an unfamiliar setting, there is a primal urge to gather information so they are in control and can make healthier decisions. So if, as communicators, we take away information, we add to the panic a person feels when experiencing something unfamiliar. At this point I could go on  and on about communicating in an emergency but what I really want to do is bring this to a more personal level.

I’m reminded of how it feels to be waiting on communication, whether it is from the doctor, an agency, my friends or even my children, and I realize that it can be frustrating. Just because I’m aware of a situation (like how to make a 72 hour emergency kit) doesn’t mean that someone else is as clued in. Communication with a spouse,* family and friends is more important than many of us realize. Because communication=a sense of control. Everyday I wake my son up with a weather report and a schedule. “Carsten, it’s Monday morning. You are going to school and I’m going to work. The sun is shining and boy is it warm already. Let’s get up and find some shorts to wear.” Honestly, I do that. Why? Because my son has anxiety disorders and he needs to feel in control of his surroundings by knowing exactly what is going to happen that day.

My point is, if someone close to you expresses a need for more communication, don’t immediately take offense (like I may or may not do) and realize that they have an internal need for something more. Help those around you make good decisions by providing information. Don’t be afraid to communicate. If all else fails, call me. I will communicate for you.

 

*disclaimer: I don’t have a spouse. In fact, I divorced 2.

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